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Terms & Conditions

 

Terms & Conditions  

  • Placing an order with us means that you have agreed to adhere to the terms and conditions that are listed below.
  • Our terms & conditions will possibly change from time to time. The conditions set out below were last changed 02/07/20.
  • Who we are: Tracey Russell Design Ltd, The Cottage, 18 Hilltop, Esh, Durham, DH7 9RL. Company Number: 07474191 VAT Number: GB128 5636 96
  • We own and operate online using the domain name www.traceyrussell.co.uk
  • To contact us please use this link to our contact page.
  • The images used to illustrate our products are as accurate as we can possibly make them. If colours vary slightly we apologise for this.
  • Also, as all the TRD products are made to order from time to time the components and paints used to make the products may change due to availability. We will always strive to make your order as close to the original product.
  • 3rd party products. Wherever possible we use imagery that has been obtained from the company that manufacture the products.
  • Personalised Products – As the customer you are completely responsible for the correct spelling and punctuation you require. If we have any concerns that we don’t feel that the layout/ spelling is correct we may contact you to discuss your order.
  • TRD handmade products. Where the products have been hand finished using small components (mainly greetings cards), wherever possible it will state, ‘care must be taken when given to a child under 36 months’. Please be careful as we don’t want little ones swallowing or sticking anything up their noses!!
  • Please only use the information on our website for general use.

Returns

Please see relevant section.

Postage and Delivery

Please see relevant section.

Your Personal Information

 With the exception of Shopify's payment system and Paypal as part of GDPR we make a customer promise not to pass on your information to any 3rd parties. The information you have given to use will be held securely & payment details will not be stored.

 Payment

  • Shopify Payment and Paypal are the methods of payment provided by www.traceyrussell.co.uk. To the best of our knowledge these methods of payment are as secure as possible at all times. 

Intellectual Property

The design content of any TRD Card greeting card product, main stock, personalised and prints remain the ownership of TRD Ltd. Any unauthorised use of the images will be seen as a breach of Intellectual Property Law. Prosecution may be initiated depending on the extent of the breech of use of imagery.

 A great big thank you

We are a small company that continues to survive throughout many challenges. We love what we do. It is people like you buying from us that keeps us going and long may it continue.

From Me (Tracey) and my team thank you xx